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Write a letter to M/s. XYZ Publishing House, Abc Town complaining that the books sent by them were not those you had ordered for. Ask for a replacement. You are Rajesh or Sangeeta, Sector-1, Abc city .

Sector-1, Abc city .

July 2nd, 2021
M/s. XYZ  Publishing House
Consumer Complaint Division
Abc Town 
Subject- Complaint regarding receipt of wrong set of books.

Sir/Madam
On June 16, 2021 ,I bought a set of books  (Order No. 000167) to be delivered to Sector-1, Abc city.
To my dismay, I have not received the set I ordered for and have instead, the wrong book set is delivered to me. I am highly disappointed.
To resolve the problem, I would appreciate , if you kindly replace the wrong set of books with the one originally ordered. Kindly let me know as soon as possible what action you propose to take. I look forward for your co-operation in this regard within the next ten days.

Enclosed are copies of the transaction document and the receipt.
I look forward to your reply and a resolution to my problem and will wait until the aforementioned time before seeking help from a consumer protection agency or . Please contact me at the above address or by phone at 098300XXXXX.
Sincerely,
 Sangeeta
Enclosure(s)- Copy of receipt and transaction docs.


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